Privacy Policy
How we collect, use, and protect your personal information.
1. Introduction
Welcome to Charles Smith Auto Repair. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and mailing address when you contact us or request a quote.
- Vehicle Information: Year, make, model, and VIN of your vehicle when you request service.
- Payment Information: Billing details and payment history for services rendered.
- Technical Data: IP address, browser type, and usage statistics from website visits.
3. How We Use Your Information
We use your information for the following purposes:
- To provide and improve our automotive repair services
- To communicate with you about appointments, estimates, and service updates
- To process payments and maintain financial records
- To send promotional materials about our services (with your consent)
- To comply with legal obligations and industry regulations
4. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist in our operations (payment processors, insurance companies)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In the event of a merger, acquisition, or sale of our business
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure data storage, encrypted communications, and regular security assessments.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control cookies through your browser settings. For more information, please see our Cookie Policy.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Opt-out of marketing communications
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Phone: (210) 658-5412
- Address: 119 West Lindbergh Boulevard, Universal City, TX 78148
- Email: info@lancasterumpires.com
Last Updated: February 2025